The website enquiry form
When you select “Send enquiry”, your name, work email, mobile number, chosen service and optional message are sent securely to this website and forwarded to info@firswood.ae. Firswood uses these details to respond to your enquiry and discuss the services you requested. The website does not keep a separate customer-enquiry database; the message is retained in the business email system.
If you email or call Firswood, the details you provide are used to respond to your enquiry and discuss the requested services. Avoid including identity documents, payment information or a full financial archive in the first message.
Cookies and third-party services
A necessary session cookie protects enquiry forms from misuse and helps prevent duplicate submissions. Short-lived technical records limit repeated requests; they do not store your message. The hosting provider may retain technical access logs, including IP addresses. Enquiries are processed by our website hosting and business email providers for delivery and response.
Links to authorities, professional bodies and software providers take you to their websites, which have their own privacy practices.
Website analytics
If you select “Allow analytics”, we use Google Analytics to understand visits to our website, successful enquiry submissions and clicks on our telephone links. Google processes technical information such as browser and device information and uses analytics cookies to distinguish visits. We provide the public page address and the referring website, with query strings and URL fragments removed. Our analytics code does not send the names, email addresses, mobile numbers or messages entered in our enquiry forms. A telephone-link click does not tell us whether a call connected.
Analytics stays off until you allow it. We remember your choice on this device for up to 180 days. You can change it at any time using “Analytics preferences” in the footer. Turning analytics off stops future measurement and removes our Google Analytics cookies; it does not undo data already collected with your permission. Necessary enquiry-form protection continues to work whether you allow analytics or not.
Google processes analytics information under its privacy policy. Contact info@firswood.ae with questions about how Firswood uses information from this website.
Questions about your information
Contact info@firswood.ae if you need to ask about information you have sent to Firswood or request correction. The applicable response and retention position depends on the engagement and relevant legal obligations. Do not assume that closing a matter requires accounting or tax records to be deleted immediately.